Many common issues are addressed on the support site, so you may be able to solve your own troubles. If not, this document will help you determine how to report which sort of issue, which will speed up handling of that issue. If you report it to the wrong place, don't worry -- it'll get where it should go -- it might just take a bit longer.
IT HelpDesk
The Morehouse IT HelpDesk handles pretty much anything relating to a Morehouse-owned (faculty, staff) computer that isn't also a Banner issue. When in doubt, start here (but do read on to make sure there is doubt). Email is the preferred method of contact for all issues. The HelpDesk is open from 9:00am to 5:00pm Monday through Friday.
HelpDesk@morehouse.edu
Phone: x8633 or 404.507.8633
FAX: 404.614.8561
Sale Hall basement
InfoSystems Group
If your trouble or concern is related to the Banner systems -- TigerNet, Luminis, WebCT, Banner itself -- please contact the Banner team instead. Visit the link in the previous sentence and look for the Big Blue B: click on it. (If Tigernet's down, click this.)
Student Computing Support Center
Students having trouble with computers they own or with network connectivity in a dorm room should contact the Morehouse Computer Consultants program (MCCs) after reading through this document:
MCC@morehouse.edu
Phone: 678.534.6884
Telephones / Telecommunications
Finally, all telephone issues should be reported to the Telecommunications office:
