Who We Are
The Office of Information Technology Service Desk has six full-time
staff members, including a User Services Supervisor. Every staff member
has earned various professional certifications in computer consulting.
In addition to full-time staff, the Service Desk relies on about four to eight
part-time student employees. Their primary goal is to assist Morehouse students
with their desktop and/or laptop issues within reason. Student workers typically
work in the Service Desk area for about 20 hours per week providing assistance
over the phone and/or in the office.
What We Do
The Office of Information Technology Service Desk is available to answer
questions, resolve problems, and provide information about computer use
and information technology at Morehouse College. The Service Desk has
been designed to be the single point of contact and the central source
for help with and for information about computing and information technology
at Morehouse College.
Staff & Faculty...
• Create new user accounts in Active Directory
• Troubleshoot Exchange email and/or webmail issues
• Troubleshoot connectivity to the Morehouse network
• Provide set up instructions for campus email accounts
• Provide virus protection for intuitional/grant tagged computers
• Provide Windows update services for intuitional/grant tagged computers
• Reset user web account password
• Resolve hardware problems on IT certified/supported/ intuitional/grant
tagged computer
• Resolve application failures on IT certified/supported/ intuitional/grant
tagged computer
• Install IT Certified applications on intuitional/grant tagged computers
• Attempt to remove minor viruses and spyware
• Troubleshoot connectivity to the Morehouse wireless network on intuitional/grant
tagged computers
• Process all campus phone and network work requests
• Provide basic phone support for common applications
Students...
• Troubleshoot Tiger Net ID login
• Troubleshoot student email login issues
• Reset password for student email (In person with a current photo
ID)
• Troubleshoot connectivity to the resident dorms (on-campus residents
only)
• Provide set up instructions for campus email accounts
• Reset web account password (In person with a current photo ID)
• Provide Windows update services (on-campus residents only)
• Attempt to remove minor viruses and spyware to ensure safe computing
(on-campus residents only)
• Troubleshoot connectivity to the Morehouse Wireless Network
• Process campus phone work requests
Computer Repair
The OIT computer repair shop provides
warranty and non-warranty repair for Apple, Dell, and
Hewlett Packard. Computer Repair is located at the
bottom of Sale Hall. For more information regarding repair services,
contact them at extension 8633 or visit the computer repair Web site.
Computer Labs
Printing
Printing is available in all computer labs on campus, with a 500 pages per semester quota.
Help Desk
OIT provides a computing Help Desk that is available for both walk-in
and phone-in services. They are located in the basement of Sale Hall
(404) 507-8633 or by the Help Desk Web site.
